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AI-powered luxury concierge app
Project Name
Louis Fourteen
Industries
SaaS
Timeline
2022
Live view
Deliverables
Strategy, Customer Experience
The client
Louis Fourteen is a global lifestyle management firm offering exclusive concierge services to Ultra-High-Net-Worth Individuals (UHNWIs). As a lifestyle brand dedicated to the art of living well, they offer unrivalled access to high-end experiences in travel, and hospitality. Their holistic approach, fuelled by AI, combines a deeply personal touch with an enhanced understanding of their members' wants, needs, desires, and preferences.
Challenges
Streamline the user experience for a luxury concierge service, ensuring intuitive navigation and effortless engagement within a high-end interface.
How we made it happen
We simplified the user flow with top-notch experience design and created an app that seamlessly blends user-friendly navigation with a premium, luxury interface. We included a highly perosnalised chatbot that not only enhanced functionality but also elevated the overall luxury experience.
55%
increase in
client engagement
40%
reduction in
response time
95%
satisfaction rate for luxury experiences
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